“Service was excellent!”
“Sacha was great. He came into our home and installed the part we had ordered in our gas fireplace, and it works better than ever. We were very happy with the service. Thank you.”
“I was about to have my propane company install a Mendota propane fireplace insert. I brought my wife over to Mainline’s showroom just to show her what we were getting. Tyler answered my barrage of questions, showed me every detail of how these inserts worked and gave me options that I didn’t realize I had. It didn’t take long to realize that I needed to buy propane from the propane guys but the Mendota insert from the experts at Mainline.
I could not be happier with my experience with Mainline or more impressed with Tyler. Tyler not only sold us the perfect unit, he came out to our home himself to measure and help me prepare the site. Tyler quickly responded to all my questions via calls and texts and even worked directly with my propane guy to make sure everything went smoothly. I desperately wanted the insert installed and working by Thanksgiving (on very short notice) and Tyler pulled it off. Tyler even came out to help install and configure the unit. The other installer, Travis, was equally amazing and knowledgeable. During the install it looked like I was going to lose my bluestone chimney cap in order to get the liner down the middle of 3 flues. This would have been a big expense, and I really liked the bluestone cap. Tyler and Travis came up with a plan to save the cap without a crane or scaffolding. It looked pretty dangerous to me, but they knew what they were doing and they pulled it off. The insert absolutely looks fantastic, and we will be back soon to purchase a fireplace for another room. Thanks Mainline!”