“I have been in the commercial facilities trades for over 40 years and a facilities manager for the past 15 years. As a homeowner, we needed to address an ice dam issue that arose last winter. Discussing with my engineering staff at work, the root cause was air infiltration, insulation and ventilation of our attic. An independent energy audit identified these same three issues. We contacted a few vendors in the local area that we hoped could address these issues.
Mainline Heating & Supply was the first company to do a thorough review of our residence and return with a statement of work that included everything suggested by our independent audit. Mike Wytenus took the time to review his proposal and discuss each issue and remedies listed in his statement of work.
Once approved, and with winter season approaching, scheduling of the project was surprisingly fast. His technician communicated the day before they were scheduled and kept us informed as the project progressed. Both Bryson and Kevin were polite, courteous and very careful of our home. It was clear they wanted to have as little impact on our home as possible. Every area they were in had drop cloths. They were concerned about noise and time of day and how that would affect our neighbors. At the end of each day they cleaned, vacuumed and put everything away.
The attention to detail Bryson and Kevin performed gave us a finished project that exceeded our expectation. It was clear there was a lot of support from other company employees behind the scene. I was left with the impression everyone at Mainline had some hand in the results of our project. I would recommend Mainline Heating to anyone looking to improve the comfort of their home with products or services they represent.”