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REVIEWS 2017-10-26T13:02:32+00:00
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Review for Air Sealing, Insulation, Ductless Mini-Split System Installation
4.7/5
Gene C. of Coventry CT

“I give the Mainline experience an overall thumbs up. From the beginning, Mike was professional, knowledgeable, attentive and determined to deliver the best end product he and his staff were capable of.
My initial call to Mainline was to get a quote on installation of a mini-split AC system but expanded to a whole house comfort renovation. Starting with a suggested home energy audit that would pave the way for extensive energy upgrade rebates from Ct.energy.org. Mike showed us the benefits of proper insulation, air leak remediation and a properly sized and installed AC system that would far exceed just a haphazard AC installation.

My home, which was built at a time of low-energy cost and little knowledge of home efficiency, was brought into the 21st century by Mike and his crew at Mainline, giving us a much more comfortable future house to grow old in and a more valuable house to sell when it is time.

Our project had its challenges, but Mike and his team were diligent and persistent and got the job done in good time with no lingering problems and exceeded our expectations. We would highly recommend Mainline, Dr. Energy Saver and Fujitsu to our friends, family and anyone looking for home comfort improvements.”

Review for Vermont Castings Merrimack Service
5/5
Mike O. of Tolland CT

“The repairmen were prompt, courtesy and very efficient. They cleaned and tested a malfunctioning blower, confirmed that is was not repairable and replaced it with one they brought with them. Our wood stove is now operating like it used to and generating a lot of heat in our family room. We were very pleased with the service.”

Review for Gas Fireplace Service
5/5
Jane M. of Ellington CT

“Sacha was great. He came into our home and installed the part we had ordered in our gas fireplace, and it works better than ever. We were very happy with the service. Thank you.”

Review for Ductless Mini-Split Heat Pump AC
5/5
Carol G. of Bolton CT

This customer had an old ductless system in their home that had failed to the point they wanted to upgrade and replace it. The system was the primary heating for their mother’s apartment, and they wanted her to be comfortable, fast! Mainline was contacted to evaluate the project and was hired to get the job done. The old system was de-installed, and a new single-zone Fujitsu ductless system with Extra-Low-Temp Heating option was installed. Mom warm, family happy, mission accomplished!

“We purchased a ductless system from Mainline. They were very honest, neat and easy to work with. Their price was not the lowest, but I was impressed with Mike and how they do business. It worked out to be a very good choice, and I would highly recommend them to others.” – Carol G.

Review for Harman Pellet Stove Service
5/5
Rick R. of Simsbury CT

“The guys who came out were efficient and friendly. They did a great job covering the area they were working in, as I have a light-colored area rug near the stove. They were great at answering my questions and helping me better understand how to care for my Harman Pellet stove. I’m so glad I chose Mainline to purchase from and now maintain my stove. I initially found Mainline from an on-line search, and I’m staying because of customer service.”

Review for Pellet Stove Service & Maintenance
5/5
Katie M. of Tolland CT

“Mainline always provides excellent customer and technical service. They are polite and considerate at my home. The service technicians are even patient with my puppy and kids! I trust them to keep my stove in great working order and have referred them out to several people. We used a different provider in the past and had a bad experience. We found Mainline at a home show and decided to give them a try. It was a great decision.”

Review for Pellet Stove Service & Maintenance
5/5
Robert R. of Hebron CT

“Sacha is the best pellet stove technician we have had in 15 years. The reason I use Mainline is because of Sacha.”

Review for Mendota FV44i Installation
5/5
Dave G. of Ellington CT

“I was about to have my propane company install a Mendota propane fireplace insert. I brought my wife over to Mainline’s showroom just to show her what we were getting. Tyler answered my barrage of questions, showed me every detail of how these inserts worked and gave me options that I didn’t realize I had. It didn’t take long to realize that I needed to buy propane from the propane guys but the Mendota insert from the experts at Mainline.

I could not be happier with my experience with Mainline or more impressed with Tyler. Tyler not only sold us the perfect unit, he came out to our home himself to measure and help me prepare the site. Tyler quickly responded to all my questions via calls and texts and even worked directly with my propane guy to make sure everything went smoothly. I desperately wanted the insert installed and working by Thanksgiving (on very short notice) and Tyler pulled it off. Tyler even came out to help install and configure the unit. The other installer, Travis, was equally amazing and knowledgeable. During the install it looked like I was going to lose my bluestone chimney cap in order to get the liner down the middle of 3 flues. This would have been a big expense, and I really liked the bluestone cap. Tyler and Travis came up with a plan to save the cap without a crane or scaffolding. It looked pretty dangerous to me, but they knew what they were doing and they pulled it off. The insert absolutely looks fantastic, and we will be back soon to purchase a fireplace for another room. Thanks Mainline!”

Review for Gas Fireplace Repair
5/5
Kelly L. of Somers CT

This customer read several reviews, visited the showroom and said, “I went with my gut,” in choosing Mainline for her gas fireplace service.

“Sacha is the best fireplace service technician ever!”

Review for Regency I3100L Wood Stove
5/5
Colleen G. of Mansfield CT

“Tyler and Barb, our wood stove insert installation went smoothly – thank you both for all of your help! Your installers are very professional, friendly and terrific to work with. We are thrilled with the customer service, professionalism and response time from Mainline. We continue to recommend your company to all our friends and colleagues.”

Review for Harman P43 Pellet Stove Installation
5/5
Kevin M. of Fiskdale MA

“The sales staff were very friendly and knowledgeable. The service techs that put in the chimney liner and installed the stove were excellent. They arrived on time and even early for the stove installation. Mainline is close to home. We were looking for a pellet stove and decided to give Mainline a try. Glad we did.”

Review for Hearthstone Wood Stove Repair
5/5
Gail S. of Stafford CT

“Sacha is fantastic!”

Review for Regency F2400 Wood Stove Maintenance
5/5
Marion B. of Lebanon CT

“Sacha is a very pleasant technician and neat in his work process. I have used Mainline and this tech for some years now and recommended him to others. I’m happy I discovered Mainline.”

Review for Wood Stove Maintenance
5/5
Terri T. of Ashford CT

“Sacha always does a great job! We use Mainline because you are the best.”

Review for Harman Oakwood Wood Stove Maintenance
5/5
Jared H. of Stafford CT

“Sacha is the best! He’s knowledgeable and personable.”

Review for Hearthstone Wood Stove Service Call
5/5
Paula C. of Stafford Springs CT

“Great work. Thank you.”

Review for Hampton HI301 Wood Stove Maintenance
5/5
Bob L. of Vernon CT

“Excellent service. Your service rep was very professional, prompt and friendly. He was very clean, there was no mess, and he covered the rugs. We were very pleased with the service. We purchased the stove insert from Mainline and are happy to have them clean and service it when necessary.”

Review for Ductless Mini-Split AC/Heat Pump Installation
5/5
Trish S. of North Grosvenordale CT

“We are very satisfied with the system and especially with your team of installers and subs. Very professional, exceptionally clean, prompt and knowledgeable. We did not have to pick up after them at all. You have an excellent crew. Again, thank you. Oh, almost forgot, you’re alright, too, Mike!”

Review for Pellet Insert Maintenance
5/5
Ernest L. of South Windham CT

“Professional job.”

Review for Pellet Stove Maintenance
5/5
Jon M. of Hampton CT

“Sacha called ahead as requested, arrived on time and, as always, was very professional. The cleaning of my pellet stove produced no ash/dirt in the house, and everything was as he found it when he was done. All my questions were answered, and Sacha left me with alternative solutions to my concerns. Thank you, Sacha.”

Review for Wood Stove Maintenance
5/5
Mike A. of Coventry CT
Review for Pellet Stove Maintenance
5/5
Jo-Ann M. of Eastford CT

“I am very pleased with Mainline.”

Review for Hearthstone Stowe Gas Stove Installation
5/5
Tammy P. of Woodstock CT

“Love the stove! The guys were great installing the stove. Everything went easy and smooth from the beginning. Lots of communication, which I really appreciated!”

Review for Ductless Mini-Split AC Installation
5/5
Dennis T. of North Grosvenordale CT

“We decided to use Mainline because of Michael’s knowledge of his products and CT Energy loan availability and application assistance. We are very pleased with Mike and his staff for the prompt, efficient and expert work performed at our home, from the initial survey and audit through the installation by the technicians.”

Review for Wood Stove Maintenance
5/5
Julia B. of Mansfield CT

“Our original company passed the business on to Mainline, who has continued his excellent work. The annual maintenance was done with the same usual skill and efficiency. Sacha and his assistant did a very good and thorough job. They don’t waste any time, check the stoves over carefully, they make no mess, drop no soot anywhere and you would never know they had been here. If you looked inside the stoves you would find them totally clean!”

Review for Ductless Mini-Split Installation
4.7/5
Dale M. of Ashford CT

Dale came to Mainline through the recommendation of a friend and had a ductless mini-split AC & heat pump system installed in his home.

Review for Pellet Stove Maintenance
4.8/5
Alan S. of Vernon CT

“Very friendly people and efficient service.”

Review for Wood Stove Maintenance
5/5
Peter L. of Tolland CT

“Great service. Prompt, efficient and clean. We purchased our wood stove insert from Mainline and have had annual servicing/adjustment and sweep by Mainline ever since. It is comforting to know that the servicing maintains efficiency and helps keep in safe operating condition.”

Review for Pellet Stove Maintenance
5/5
Ray N. of Stafford CT
Review for Insulation & Air Sealing
5/5
Lucinda S. from North Franklin CT

“Thank you, Mainline, for being fast with the estimate, fast with the service! You made our home more comfortable with less work from our systems. This is going to save us tons of money on heating and cooling. Thanks Mike for all your help in assessing our problems.” See photos here!

Review for Ductless Mini-Split Installation
4.8/5
Kenny & Kim L. of Charlton MA

“Our home didn’t have any air conditioning or ductwork installed for that matter, but we knew we eventually wanted our home to be comfortable and enjoyable year round. While doing my research, I came upon Mainline’s website and met Mike for the initial consultation. That was the beginning of a professional and caring relationship. Mike not only cared about what we wanted for our home, but he did his best in working within our budget. After discussing the pros and cons of both central AC and ductless units, it was quickly determined that ductless was the way to go. I’ve only had the system running for a week, but already I have noticed how quiet both the inside head units and outside condensers are – absolutely amazing!

Additionally, Mike and his entire install team listened to my every request and knew I was extremely particular in the layout of the system and aesthetics of the lines on the outside of my home. With all of my questions and multitude of requests they never hesitated to meet or exceed my expectations. My wife and I are very pleased with the functionality of the system, completely pleased with the streamlined and sleek appearance of all the components – both inside and  outside our home.

I have learned much about these ductless heating and cooling systems and can absolutely recommend this system as well as Mainline Home Energy Services to provide exactly what you’re looking for. You won’t be disappointed. Thank you Mike, Travis, Trevor and Jay”

Final note – “Mainline was the clear choice after obtaining quotes from a total of four contractors. The overall price was competitive, but I also had a level of confidence in Mike about having the exact system we needed as well as meeting my requirements on appearance. A great LOCAL company that stands behind the customer and will do whatever possible to make the customer the first priority.” See photos here.

Review for Pellet Stove Maintenance
5/5
Mike H. of Ellington CT

“Service was excellent!”

Review for Wood Stove Maintenance
4.8/5
Elizabeth K. of Storrs CT

“Mainline provides clean, fast, professional service.”

Review for Pellet Stove Maintenance
5/5
Jane B. of Vernon CT

“We purchased our stove from you and will continue to have it serviced by you.”

Review for Wood Stove Maintenance
3.5/5
Michelle T. of Willington CT

“Great service. Clean, efficient and timely.”

Review for Wood Stove Maintenance
5/5
Donald P. of Mansfield Center CT

“Sacha was outstanding. Very professional and most informative and pleasant.”

Review for Wood & Pellet Stove Maintenance
5/5
Gail A. of Thompson CT

“As always, the Mainline team was attentive to detail, prompt, efficient, comprehensive, thorough, professional, clean and accurate when maintaining my four stoves and chimneys again this year! Always a pleasure when work is done by Mainline. Customers matter and safety comes first. I started out with Mainline when I was looking for a premier Harman Dealer, and they upgraded and corrected all of the problematic situations created by others. I would not go anywhere else… AND they are fun to be around!”

Review for Gas Fireplace Maintenance
5/5
Sharon A. of Ashford CT

“I use Mainline because I’ve heard good things about you from others, and you’re close by. You have a nice selection of fireplaces and good products.”

Review for Ductless Mini-Split AC, Dehumidifier & Insulation
4.5/5
Carole N. of Storrs CT

“We had Mainline help us with cooling and increasing insulation in our home. Mike Wytenus came out and assessed our needs. His price for the work was very fair, and we hired Mainline to install an air conditioner, spray insulation in the basement as well as install a dehumidifier. The attic was checked, and we added insulation there, as well as new drop-down stairs installed going up to the attic. The installation of everything went very well. Trevor, Jason and all the Mainline staff completed the work in a timely manner, and clean up was impeccable. I would highly recommend Mainline for HVAC and insulation.”

Review for Fujitsu Ductless AC Service
5/5
Colette P. of Danielson CT

“I chose Mainline because Fujitsu recommended them and due to proximity. The response time was very quick. Everyone is very caring and courteous. After the job was completed, Mike called to make sure my Fujitsu system was now working properly, which it was and still is. What I consider fair pricing, too. Very professional! I will recommend Mainline to my friends and associates.”

Review for Wood Stove Maintenance
3.7/5
James F. of Stafford Springs CT

“Fantastic service and advice for maintaining our wood burner. Mainline is where we purchased our wood burner, and the cleaning service we’ve received has been exemplary. Sacha exceeds every expectation we have and is a great attribute to his company.”

Review for Wood Stove Installation
3/5
Jim P. of Willington CT

“Great sales and installation service on our new stove. You folks are easy to work with! I received high-quality service from the Parts Department to installation services.”

Review for Insulation & Air Sealing
5/5
Judy K. of New London CT

“Mike was responsible and thoughtful in his approach. He was also thorough, but was able to be flexible and scale down to match my financial resources. He bundled the job with another really good company, Earthlight. And perhaps most important, Mike demonstrated integrity, which can be hard to find in the marketplace.”

Review for Wood Stove Maintenance
5/5
Carol R. of Mansfield CT

“We have used your company in the past and have been satisfied with our results. The technician was excellent. Extremely thorough. I had questions, and he addressed them to my satisfaction.”

Review for Pellet Stove Maintenance
4.6/5
Ray N. of Stafford CT
Review for Chimney Cleaning
5/5
John W. of Tolland CT

“I had a liner installed by Mainline last year, so I used them for a chimney cleaning this year. I was extremely pleased with Sacha and his work and knowledge.”

Review for Pellet Stove Service
5/5
Craig F. of Tolland CT

“The service technician was very courteous and professional. He also was very knowledgeable regarding the types of pellets and the stove. I have used Mainline for the install and cleanings as well as insulation, and they have been great to work with every time.”

Review for Fujitsu Ductless AC - Heat Pump
5/5
Wendy O. of Eastford CT

“My husband and I purchased a Fujitsu ductless system as well as a Harman pellet stove. The customer service extended by Mike and his team was excellent. Their work is impeccable, and they were so neat you’d never even know someone was there working. They kept in communication with us throughout both installations and ensured we were completely satisfied along the way. We couldn’t be happier with the results!” View photos here!

Review for Insulation & Air Sealing
5/5
Dennis L. of Dayville CT

“From the initial visit by Mike, to the work done by the technicians, everything was done professionally. I had air sealing and insulation installed in the attic as well as the ductwork encapsulated. The techs also built an insulated sub-attic around the air handlers. The problem I was having was the upstairs second floor was always cold, and the heating system was cycling on and off a lot. Now that the work was done in the attic, you can notice that the second floor actually holds the conditioned air for a much longer period of time. The difference is amazing. Additional benefits include my heating system is not cycling anywhere near as much, which will add longevity to the life of the system and less heating oil and less electricity used, which will lower my electric bill and home heating oil consumption. Mike came out again after the project was completed to “test out” the results to ensure I was satisfied with the job. Bottom line is that I now have an energy-efficient home, which is why I chose to do the project, and choosing Mainline was the best choice because of their professional, knowledgeable and personal service. Mike and the team were outstanding. Five stars – I highly recommend their service.” View photos here.

Review for Wood Stove Installation
4/5
Nick F. of Storrs CT

“Everyone I worked with was friendly, honest and easy to deal with. I am satisfied with the product and the price I paid. A major selling point of your business is that the consumer can stick with one vendor from purchase, through install and maintenance. I do appreciate your help and love the stove.”

Review for Pellet Stove Service
5/5
Steve S. of Millbury MA

“As usual, Sasha has provided excellent service and continues to educate us on the stove usage, cleaning, etc. Drew was extremely helpful in making our decision as to which brand to choose, and having one that was slightly used also helped in our decision to purchase from Mainline.”

Review for Wood Stove Installation
5/5
Derik K. of Pomfret CT

“It took us a while to get the right stove to fit our unique needs, and Drew was fantastic in helping us explore and find the perfect stove. During installation we worked with Tawnya who was superb in communicating next steps and schedules for the installation crew. Drew, Tyler and Travis were responsible for delivery and installation and were prompt, quick and professional throughout the process. The Mainline staff truly worked as a team and delivered a world class client service experience and exceeded our expectations throughout the process. Well done Drew, Tawnya, Tyler and Travis! We chose Mainline based on our initial responses from Drew and Tyler after our showroom visit. They were both extremely helpful and knowledgeable on all products and provided the needed guidance to enable us to make a fully informed decision, and we are ecstatic with the services and product!”

Review for Fujitsu Ductless AC - Heat Pump, Insulation & Air Sealing
5/5
Paul S. of Coventry CT

“We had ductless heating/air conditioning units installed in 4 rooms, had the house sealed and re-insulated the attic and parts of the basement. Mike was very down to earth, and all his recommendations made sense to us. The house feels great – better than it ever has before. Consistent heat, no drafts and lower monthly bills. We talked about going solar, but this made more sense to us. Mike and the team made sure we were 100% satisfied with their work. I would recommend them to others. We chose this company by doing internet research on Fujitsu, and when we looked for local installers we found Mainline.”

Review for Pellet Stove Installation
5/5
Steve & Lisa S. of Millbury MA

“Sales and service with Drew and installation guys were all excellent. So far, it has been a very positive experience. Thank you!”

Review for Air Sealing & Insulation
5/5
Jeff G. of Storrs CT

“Trevor and Jason came to install foam insulation on my rim joists. They said the foam bottles would need a while to warm up,  so I wasn’t expecting much action for a while. But apparently the installation process is silent, because they came upstairs at noon to announce it was all done! And what a beautiful, neat job! Mainline has a great range of products and personal service.”

Review for Pellet Stove Installation
5/5
Wendy K. of Webster MA

“We had a great experience from the first phone call right through to installation. Mainline employees Mistie, Tawyna and Drew were amazing to deal with (no pressure, pleasant and informative.) The installers that came to the house, Nik and Tyler, were great, as well, explaining step-by-step what they were doing, the operation and cleaning of the stove. We love our Harman. I researched thoroughly the pellet stove retailers in our area and found most to be rude and very limited about discussing information on the phone. You will not have that problem with Mainline staff. Thank you so much for your patience as we decided what we wanted and your great customer service.”

Review for Gas Stove Installation
5/5
Paul L. of Manchester CT

“The install team was very professional and courteous. They cleaned up when they were done and explained everything they did. They offered the product we were looking for. We went with Mainline because we have done business there in the past and had a good experience.”

Review for Pellet Stove Service
4/5
Alan S. of Vernon CT

“I truly appreciate the tech’s knowledge and comments.  He comes across as open and friendly, as well as being thoughtful about the issues I faced.”

Review for Pellet Stove Installation
5/5
Kathleen G. of Broad Brook CT

“Everyone took the time to give me the help and information I needed. The information was detailed and included calling the stove manufacturer to get installation specs that were not in the manual on line. The installation appointment went well, and the clean-up was great. My building inspector said the work was great and was everything he wanted to see on a pellet stove installation. I will definitely use Mainline for other work I need done in the future.”

Review for Gas Stove Installation
4/5
Dean R. of Broad Brook CT

“After a bit of a wait for the unit to arrive from the manufacturer, your two technicians arrived and went to work. In about two hours we had an operating gas fireplace! Your personnel are skilled professionals and very nice, polite men. The wrong face plate came with the unit, and I was contacted the next day by Drew to assure me the correct one is on the way. That’s good service! Thank you.”

Review for Wood Stove Maintenance
5/5
Jared H. of Stafford CT

“For reliability (keeping appointments) and expertise of crew, I give 5 stars.”

Review for Gas Stove Service
5/5
Cindy O. of Northbridge MA

“Mainline came out and made the diagnosis. The gas man, Nik, was very knowledgeable and saved me money based on Osterman’s diagnosis. Parts have been ordered by Tyler. My fireplace will be up and running in no time! The owner is an awesome, honest businessman!”

Review for Pellet Stove Service
5/5
Jennifer B. of Bolton CT

“Sacha was great! He explained everything to us and really knew what he was doing. We found Mainline at a Home Show and figured we would give you a try, and we are really happy with the service.”

Review for Pellet Stove Maintenance
5/5
Laurie H. of Sturbridge MA

“All the work was done beautifully, with great care for my home. The gentleman was pleasant and explained everything to me and my husband. I am beyond happy with the work performed and the careful and neat manner in which he did it. Tawnya  was also a pleasure to work with and kept in contact with me through the entire process!”

Review for Gas Stove Installation
5/5
Sherry L. of Brimfield MA

“Nik and his crew were GREAT; they know what they are doing! I was very impressed with Drew; his knowledge, professionalism and communication.”

Review for Ductless Mini Split
5/5
Stefan & Patti W. of Vernon CT

“Thank you to the crew who installed our [Fujitsu ductless mini-split] system. Very professional and kept house clean while working! Appreciate your work!”

Review for Insulation
5/5
Ashleigh J. of Coventry CT

We recently had an energy audit done by Mike and were beyond impressed with his knowledge and expertise. Based on the outcome, we had new insulation put in our attic and both the garage and basement sealed. I can’t say enough good things about Mike and the team at Mainline. They were extremely quick and efficient. I definitely recommend them!”

Review for Gas Stove Installation
5/5
Jeff J. of Monson MA

“We are delighted with our stove. It was installed and inspected in time for our Thanksgiving guests. Installers delighted us by being willing to paint our stove pipe a different color than the standard black, so long as we provided the heat resistant paint. We did buy an ancillary blower. Installers left no instructions, written or otherwise, on how to activate. Customer Service did resolve this with a return visit of your rep after a week. Happy for the help, but it would have been even more helpful if instructions were left initially.”

Review for Wood Stove Maintenance
5/5
Cory B. of Hebron CT

“Tim was quick and professional. I came to Mainline through word-of-mouth.”

Review for Wood Stove Installation
5/5
Frank L. of Wales MA

“After a miscommunication on the installation time, everything went well. The installers – Sacha and Tim – were professional and knowledgeable. Online and salesman, Drew, answered all of my questions and fitted us with the right stove, no pressure.”

Review for Wood Stove Installation
5/5
Amy & Steve C. from Springfield MA

“We heard your store was reputable, so we visited and found knowledgeable people and a variety of high-quality products. When we purchased our wood fireplace insert, we were so pleased that you honored your original quote, and the install team was neat, organized and well trained. Thanks again.”

Review for Outdoor Wood Boiler
5/5
Chris P. of Agawam MA

“This will be our second year with our Central Boiler, and it’s the best investment I’ve ever made. We heat our hot water, 2,400-square-foot ranch, 5-person hot tub and 900-square-foot shop. We are very happy with the performance, and Mainline has been a great help and are wonderful people to do business with. We would recommend this system to anyone. Thanks again.”

Review for Chimney
5/5
Richard H. of Union CT

“The service man was very meticulous, knowledgeable and friendly. We were able to schedule an appointment with no problem this year. We received a friendly call to confirm our appointment. The service man explained how the draft of our fireplace could be improved went he inspected it. So we requested a quote. He worked carefully and neatly with excellent attention to detail. The clean-up process was perfect! There was nothing to clean up after he left.”

Review for Wood Stove Maintenance
5/5
James F. of Stafford CT

“I found the technician to be very professional and efficient during the recent cleaning of our chimney. Thanks for the great service.”

Review for Insulation
5/5
Jeff U. of Stafford CT

“We received new insulation coupled with an air seal to the attic. I can’t say enough about Mainline and their staff’s professionalism. Their knowledge was beyond what any normal homeowner could realize about the necessity of air sealing and having adequate insulation installed.”

Review for Outdoor Wood Boiler
5/5
Robert Y. of Oakdale CT

“I absolutely LOVE my new outdoor wood boiler from Central Boiler. Thank you, Mainline Heating!!!”

Review for Chimney Installation
5/5
Mickey M. of Oakdale CT

“Your guys did a great job installing my chimney system today. They were very efficient, very polite and very helpful! I just wanted to let you know that I was impressed with the professional service that I received from Mainline!”

Review for Insulation
5/5
Fritz M. of Chaplin CT

“I found the staff to be friendly and courteous. The price for the insulation work was open to negotiation and fair. The work crew was friendly, considerate and the workmanship top notch.”

Review for Gas Stove Service
5/5
Dave H. of Andover CT

“I needed to find out whether or not it was a good idea to shut off the pilot light in our Regency propane fireplace insert when it would not be used for several months. A short while later, the service manager called and left a long and detailed voicemail message carefully explaining the pros and cons of leaving the pilot light on or off, and he was able to give me an estimate of how much gas the pilot would consume if left on. I really appreciated the quick response and clear and detailed explanation. Thanks.”

Review for Outdoor Wood Boiler
5/5
Jeff M. of Andover CT

“I’d like to give a big thank you to the entire crew at Mainline. I installed my own Central Boiler with the detailed instructions [design] provided by Mainline. I was able to do the work myself. I did, however, have a million questions… and Mainline handled all of my questions professionally and never seemed to tire of my calling. I would recommend Central Boiler and the capable crew at Mainline for anyone interested in alternative heat for their home. Thanks again.”

Review for Wood Stove Installation
4.5/5
Katrina K. of Enfield CT

“I came to Mainline because of the positive reviews I’ve seen in advertising and word of mouth.”

Review for Wood Stove Installation
5/5
Dan C. of West Hartford CT

“Great communication, great experience. As an engineer, I want to know all the technical info. Drew knows his stuff. Brandon and Tim did a great job. I was very pleased. They took the time to do the job like it was their own. Clean up was excellent. I had heard good things about Mainline, so I went to check it out myself. The staff was very knowledgeable and was able to make a great recommendation for my application. I had a great experience from the beginning to end. First talking with Drew about application options, then technical info., the office staff about scheduling and payment, and finally with Brandon and Tim who did a great job with installation and clean-up.”

Review for Pellet Stove Installation
4.5/5
Joe A. of Stafford CT

“I’m very satisfied with Mainline. This is the second stove we have purchased. They techs were good, knowledgeable. A little more detail on the process around inspections would’ve been helpful, but that’s not a huge issue. Just something to note. Bryan and Bryan did a great job with the install. Clean, polite, professional. Answered all questions. Gave good instructions. Clear they are very experienced and want the customer to be satisfied with their work.”

Review for Wood Stove Service
5/5
Chester B. of Grosvenordale CT

“You guys brought up a good point on the flue hole where the pipe enters and took care of it. This guy knows his stuff. In the cellar I mentioned not to be fussy about cleanup because I’m in the process of cleaning the cellar. Well! The tech cleaned up anyway and did a super job.”

Review for Wood Stove Installation
4.5/5
Michelle P. of Marlborough CT

“Drew was GREAT to work with and exceeded all my expectations. Drew worked with me on making sure I stayed in my budget and beat a competitor’s pricing.”

Review for Wood Stove Maintenance
5/5
Howard D. of Mansfield CT

“Tim did a fine job. He presents himself very well, works diligently and is happy to go the extra mile to do a good job. We discussed the overall condition of the flue, and he reported it to be in good condition. Another vendor tried last year to pressure me into installing new liners. The stove is cleaner than it’s been in years.”

Review for Wood Stove Maintenance
5/5
Tom A. of Ashford CT

“The company kept me well informed when schedule changes were needed. The service men were polite, efficient and thorough, and no trace was left behind during clean up.”

 

Review for Coal Stove Maintenance
4.5/5
Margaret L. of Windsor CT

“Tim went out of his way to address my concerns. Nice young, polite man who was professional.”

Review for Pellet Stove Maintenance
5/5
Scott L. of Cromwell CT

“Thank you for the excellent customer service and ease of having our stove cleaned and tuned.”

Review for Wood Stove Service
5/5
Jason O. of Pomfret Center CT

“Very professional, very thorough with everything. The technician made it very easy to understand and gave me several options based on what he found. Definitely excellent customer service and professional skills.”

Review for Pellet Stove Service
5/5
Phil L. of Coventry CT

“We had a cleaning, and Sacha replaced one part on warranty. Thank you, Sacha, you did a great job. There was no mess at all, very clean.”

Review for Insulation
5/5
Ralph K. of Griswold CT

“Mainline Heating Services was recommended by Energize CT (CL&P). They did a outstanding job on what our needs or requests were. They completed the work on our home in a professional and timely manner. Job well done!

Review for Insulation
5/5
James K. of Paxton MA

“They are professional, knowledgeable and highly skilled, hard working and very pleasant to deal with. Clean up was meticulous. I secured three analyses of our needs and proposals, and yours was the most thorough and persuasive and promised the best value for our money. Yours was not the least expensive.”

Review for Pellet Stove Maintenance
5/5
Heidi R. of Mansfield CT

“We were looking for a pellet stove and found you on the internet! We’ve always had excellent service, and Sasha cleans our stove every year. He is very professional and pleasant.”

Review for Pellet Stove Maintenance
5/5
JoAnn M. of Pomfret CT

“Great people and very helpful. The techs always left the house clean.”

Review for Wood Stove Maintenance
5/5
Joe N. of Stafford Springs CT

“Brandon is a great guy, on time and efficient, very neat.”

Review for Masonry
5/5
Holly V. of Storrs CT

“Our service person was experienced, and he did a thorough job.”

Review for Chimney Installation
4.5/5
Gina H. of Stafford Springs CT

“The technician was great. He was very informative and very clean.”

Review for Wood Stove Maintenance
5/5
Katie M. of Tolland CT

“Thanks for leaving everything cleaner than when you started!”

Review for Chimney Installation
5/5
Amy S. of Hebron CT

“I called Mainline because of your willingness to answer my questions.”

Review for Pellet Stove Service
5/5
Matt A. of Brooklyn CT

“I just have to say thank you to Tawnya for handling the problem with our pellet stove, and thank you to Brandon for a neat and efficient repair.”

Review for Pellet Stove Installation
5/5
Michael & Kristine B. of Tolland CT

“We have been thinking about getting a pellet stove for the last few years. We have been burning oil since we had our house. We have spoken to many people who love there pellet stoves. We have a few dogs and a gate that freezes every winter, and that is where our fill-up for our oil is located. Our furnace is also getting some years on it, and we felt we can eventually save money having a pellet stove. We were a little nervous about this, especially the installation. I have to tell you, Bryan and his son were awesome. They not only explained, but showed us everything they were doing to install the stove. They were friendly and knowledgeable. Bryan even took time to let us know how to operate the stove and explain how he felt the stove worked best to heat the house and gave us a lot of pointers. We were so pleasantly surprised with how everything has worked out up to this point. We went back to get some pellets we purchased, and Drew and Travis were so nice and much help getting the pellets into our vehicle. Thanks so much for everyone making this such a pleasant experience thus far.”

Review for Insulation
5/5
Kevin R. of Manchester CT

“Mainline did a skillful job in evaluating the energy issues that existed in my older home. Some of these issues were complex, but Mainline’s analysis was thorough, and they advocated creative and effective solutions. The project implementation went very smoothly, and I was impressed with the team’s knowledge, commitment and attention to detail. The owner Mike was at my home many times throughout the process and strived to ensure my satisfaction with the scope of work and the final results. And Bryson did a masterful job in executing the overall project. I have found the entire Mainline staff to be dedicated and professional, and I am very pleased with the energy improvement project that they implemented at my home.”

Review for Insulation
5/5
Charles H. of Glastonbury CT

“Simply put, Mainline Home Energy Services operates under a set of core values that families should expect from all contractors that enter their home. What I describe below is what you can expect from Mike, Bryson and the team that worked on our home:

  1. They offer high-quality work – From day-one these guys were careful to meet every expectation required of the job. They reviewed the work-plan in detail, thoroughly prepared the work space, communicated with me regularly about the progress of the job, and if they ran into an unforeseen challenge, they went back to step-one to correct it. By the time they left, our house was cleaner, more organized, and (most importantly) warmer than before we bought it!
  2. They are dedicated to the satisfaction of the family – The crew did not quit until my wife and I were satisfied with the product. Bryson actually adjusted his schedule and returned to finish the job in an effort to allow me to finalize the work I was doing on my home. Efforts similar to this were commonplace while the guys were completing the job.
  3. They go above and beyond the “job” – I worked along-side this crew for three days. I attempted to re-wire light fixtures, repair sewage ventilation pipes, and repair drywall damage before the insulation was laid. All-the-while, the entire crew troubleshooted with me, worked around my schedule, and accompanied me to make improvements to my home, even when it slowed their progress.
  4. They perform their work as if it’s for a friend, not a paying customer – Never once did my wife and I feel as though we were on the other-side of a “deal” being made with a contractor. The crew were funny, engaging and extremely respectful of our family. And Mike made us feel as though we were old friends. He supported the decisions he knew were most important to our family. When all was said and done, Mike reached-out to us to make sure we were not only happy with the work, but supported us in the process of making sure our loan agreement with the State was finalized.
  5. They are sensitive and respectful to the needs of the family – My wife and I had a son in the hospital at the time of the construction. The crew genuinely expressed their concern for his wellbeing, and were very flexible when we had to leave the house unexpectedly.”
Review for Insulation
5/5
Roger & Marlene W. of Willington CT

“The upgrade work that we had done in our basement and attic made a huge difference in heating our home. Despite the cold air and lack of space in the attic, the work was done very well. With the second cold wave of this year coming just after you finished the work, we were able to keep the house at a very comfortable temperature – 70 to 75 degrees. We were able to get to this temperature with just the wood stove, which has never been possible before. My wife and I are very satisfied and happy with the work that was done by Mainline and their workers. We would recommend them to anyone looking to make their house warmer! Thank you Mainline for keeping us warm!”

Review for Insulation
5/5
Jared S. of Colchester CT

“We were extremely happy with the service from start to finish. Mike assessed our home, talked us through options and helped us select a plan that fit our budget while significantly increasing our home insulation. He continued to have good communication with us throughout the process and was always reachable. The installation crew during the install were very professional and friendly. They really cared about the job they were doing as well as maintaining our home. Every day they left it cleaner than when they arrived. The completed project was immediately noticeable, and I have already noticed my home staying at a constant temperature for longer periods of time between the heat kicking on and off. Thank you so much for your work.”

Review for Insulation
5/5
Fritz M. of Chaplin CT

“I found the staff to be friendly and courteous. The price for the insulation work was open to negotiation and fair. The work crew was friendly, considerate and the workmanship top notch.”

Review for Pellet Stove Service
4.5/5
Mike M. of Monson MA

“Hi Tawnya, Just a note to say thanks to Mainline, you and Brandon for repairing/diagnosing my stove. Brandon was excellent, professional, happy and had a very positive attitude.”

Review for Insulation
5/5
Randy F. of Tolland CT

“We are very pleased with the work performed by Mainline. From the up-front work performed by Mike and the high-quality work of Bryson and his crew in isolating the attic air handler and sealing leaks, this was a pleasant experience. All the guys were professional and informative with what they were doing, and the clean up each day was thorough. We can honestly say that we can feel the difference already. Thanks for a great job.”

Review for Insulation
5/5
Matthew S. of Millbury MA

“I have been in the commercial facilities trades for over 40 years and a facilities manager for the past 15 years. As a homeowner, we needed to address an ice dam issue that arose last winter. Discussing with my engineering staff at work, the root cause was air infiltration, insulation and ventilation of our attic. An independent energy audit identified these same three issues. We contacted a few vendors in the local area that we hoped could address these issues.

Mainline Home Energy Services was the first company to do a thorough review of our residence and return with a statement of work that included everything suggested by our independent energy audit. Mike Wytenus took the time to review his proposal and discuss each issue and remedies listed in his statement of work.

Once approved, and with the winter season approaching, scheduling of the project was surprisingly fast. His technician communicated confirmation the day before they were scheduled and kept us informed as the project progressed. Both Bryson and his installer were polite, courteous and very careful of our home. It was clear they wanted to have as little impact on our home as possible. Every area they were in had drop cloths. They were concerned about noise and time of day and how that would affect our neighbors. At the end of each day they cleaned, vacuumed and put everything away.

The attention to detail Bryson and his installer performed gave us a finished project that exceeded our expectation. It was clear there was a lot of support from other company employees behind the scene. I was left with the impression everyone at Mainline had some hand in the results of our project.

I would recommend Mainline Heating to anyone looking to improve the comfort of their home with products or services they represent.”

Review for Insulation
5/5
Jeff U. of Stafford CT

“We received new insulation coupled with an air seal to the attic. I can’t say enough about Mainline and their staff’s professionalism. Their knowledge was beyond what any normal homeowner could realize about the necessity of air sealing and having adequate insulation installed.”

Review for Chimney
5/5
Guy E. of Hartford CT

“I came to Mainline because you have a huge inventory, and your staff was more informative than the others. In addition, I like the people there, much more than the other stores I visited. Every appliance needs maintenance over time, and the Mainline staff has done a wonderful job of making sure my system remains in top operating condition.”

Review for Outdoor Wood Boiler
5/5
Tom B. of Worcester MA

“If every piece of construction equipment [I used] were as good as my Central Boiler, I would have no problems in my daily construction life. And the service from Mainline has always been great. You are very professional and treat me well.”

Review for Wood Stove Installation
5/5
Amy & Steve C. of Springfield MA

“We heard your store was reputable so we visited and found knowledgeable people and a variety of high-quality products. When we purchased our wood fireplace insert, we were so pleased that you honored your original quote, and the install team was neat, organized, and well trained. Thanks again.”

Review for Outdoor Wood Boiler
5/5
Jeff M. of Andover CT

“I’d like to give a big thank you to the entire crew at Mainline. I installed my own Central Boiler with the detailed instructions [design] provided by Mainline, I was able to do the work myself. I did, however, have a million questions… and the Mainline crew handled all of my questions professionally and never seemed to tire of my calling. I would recommend Central Boiler and the capable crew at Mainline for anyone interested in alternative heat for their home. Thanks again.”

Review for Pellet Stove Installation
5/5
Mike & Reg K. of Hartford CT

“We had our pellet stove insert installed today. I could not be happier with the whole process. The installer and his assistant were fantastic. Starting with the prompt arrival, through the install (extremely clean), and then finishing up with the demo, everything was top notch!! You should be proud of your staff. I will gladly recommend you and your services to anyone.”

Review for Outdoor Wood Boiler
5/5
Chris P. of Agawam MA

“This will be our second year with our Central Boiler, and it’s the best investment I’ve ever made. We heat our hot water, 2400 square foot ranch, 5-person hot tub, and 900-square-foot shop. We are very happy with the performance, and Mainline has been a great help and are wonderful people to do business with. We would recommend this system to anyone. Thanks again.”

Review for Pellet Stove Installation
5/5
James W. of Hartford CT

“We want to express to you our gratitude in the purchase of our Harman Pellet Stove. We appreciate your service and are looking forward to doing business with you for many years to come.”

Review for Wood Stove Installation
5/5
Jim K. of Windsor CT

“I want to thank you and your company for a great job in the installation of my Regency I2400M insert last Friday. The insert looks beautiful, and the installation seems very solid. Your technicians were very courteous and careful in their work. I have a nice wood floor in my living room, and the first thing that your techs did was to cover it with tarps so it would not get dirty or scratched. I was here and watched the process from start to finish, and the job was done very professionally. The town inspector comes this afternoon, after which I am looking forward to our first fire in the insert. Thanks for a job well done.”

Review for Chimney Installation
5/5
Mickey M. of Oakdale CT

“Your guys did a great job installing my chimney system today. They were very efficient, very polite and very helpful! I just wanted to let you know that I was impressed with the professional service that I received from Mainline!”

Review for Outdoor Wood Boiler
5/5
Robert Y. of Oakdale CT

“I absolutely LOVE my new outdoor wood boiler from Central Boiler. Thank you, Mainline Heating!!!”

Review for Wood Stove Service
5/5
Frank C. of Storrs CT

“Sacha is so well qualified when it comes to Vermont Castings stoves.”

Review for Wood Stove Installation
5/5
Diane M. of South Windsor CT

“Great service, your crew went above and beyond. The tech made two stops at our house – one for measurements and one to help set up our log set. The install tech was fantastic. He made sure the doors were installed exactly to my liking – even taking the time to adjust and line up a very slight alignment imperfection. He was polite and friendly and is an asset to your company.”

Review for Pellet Stove Maintenance
4.5/5
Joanne R. of South Windsor CT

“Sacha is knowledgeable about his work and is professional in his approach to the customer and the work to be performed. He always keeps us informed about any part replacements, and we are pleased with his service.”

Review for Gas Stove Service
5/5
Fred R. of Longmeadow MA

“The entire crew – from the initial estimates through the installation and this one service call – have been superb. The tech left the place cleaner than he found it. The diagnosis was that a part is needed for the glass globe, and the halogen light bulb should be replaced.”

Review for Customer Service
5/5
Dave H. of Andover CT

“I needed to find out whether or not it was a good idea to shut off the pilot light in our Regency propane fireplace insert when it would not be used for several months. A short while later, your service manager called and left a long and detailed voicemail message carefully explaining the pros and cons of leaving the pilot light on or off, and he was able to give me an estimate of how much gas the pilot would consume if left on. I really appreciated the quick response and clear and detailed explanation. Thanks.”

Review for Wood Stove Maintenance
5/5
Elaine W. of Columbia CT

“Your guy was on time, pleasant and professional. A great start to a great service call. Tarps were placed on carpets, booties were worn, and all was left clean. He clearly knows stoves and chimneys. Great job. Keep up the great work.”

Review for Wood Stove Maintenance
5/5
Brendan M. of Tolland CT

“Brandon was polite, cheerful and knowledgeable. He is a fine representative of your company!!”

Review for Wood Stove Installation
5/5
Vicki S. of Tolland CT

“The reinstall, done by Sacha, was outstanding, clean, professional and efficient.”

Review for Pellet Stove Maintenance
5/5
Mike C. of Willimantic CT

“The service tech called prior to arriving and was at the house on time. Once here, he was very professional and kept the area clean while working.”

Review for Pellet Stove Maintenance
5/5
Lynn H. of Mansfield Center CT

“Mainline is a very professional and friendly company. I have been happy with all service, from purchase of stove to annual cleaning service. I would highly recommend them to anyone needing the services they provide. Call representation was extremely professional and polite. At clean-up, they left everything in perfect order, cleaned every detail. Our service person was very professional, knowledgeable and did an excellent job. Thank you everyone at Mainline for a job well done.”

Review for Chimney
5/5
Jen R. of Willington CT

“Nik and his partner were here to install our new pipe and roof cap. They were very nice and professional. I appreciate their thoroughness and attention to detail. Although we had to wait for a new part that was mis-ordered originally, they were very apologetic and sympathetic. Fortunately it was at a time we were not using the stove, so it was no big deal. Phone conversations have been pleasant and helpful. They did a great job. Clean-up was quick and complete. We are very happy with our new chimney pipe and look forward to a hassle-free winter next year.”

Review for Customer Service
5/5
Carina K. of Stafford Springs CT

“Tyler just came out and personally delivered me gel fire starter because our ignitor is shot. I truly appreciate him going above and beyond so I didn’t have to bring our newborn out in the cold. I look forward to doing more business!!! Thank you again, Tyler!”

Review for Pellet Stove Maintenance
4.5/5
Mike K. of Stafford Springs CT

“Tawnya was very polite and helpful. Sacha did a great job on cleaning my pellet stove. He took his time to make sure everything was cleaned correctly and well. He was very courteous and professional. He left things cleaner than he found them.”

Review for Wood Stove Maintenance
5/5
Richard H. of Union CT

“Your tech was very meticulous, knowledgeable and friendly. We were able to schedule an appointment with no problem this year. We received a friendly call to confirm our appointment. The tech explained how the draft of our fireplace could be improved went he inspected it. So we requested a quote. He worked carefully and neatly with excellent attention to detail. The clean-up process was perfect! There was nothing to clean up after he left.”

Review for Wood Stove Maintenance
4.5/5
James F. of Stafford CT

“I found the technician to be very professional and efficient during the recent cleaning of our chimney. Thanks for the great service.”

Review for Pellet Stove Maintenance
5/5
Mary M. of Quinebaug CT

“I recently had a service call with Sacha. He was on time, performed the cleaning services for our two stoves quickly, efficiently and neatly. He cleaned his work area thoroughly when finished. All in all a pleasurable experience.”

Review for Pellet Stove Maintenance
4.5/5
Marilyn R. of Woodstock Valley CT

“Brandon was very helpful in explaining cleaning steps that we should be doing regularly.”

Review for Insulation
5/5
Linda T. of Pomfret Center CT

“Mike was wonderful. He helped me make a plan for the future and took the time to evaluate work I had already done. Again, thanks to Mike, a problem with my new roof was discovered and ultimately repaired. What a nice guy. He and his crew are like family members. I am having more work done. I trust Mainline.”

Review for Pellet Stove Maintenance
5/5
Raymond C. of Southbridge MA

“Sacha is very knowledgeable and professional, and the clean-up process was perfect!”

Review for Pellet Stove Maintenance
4.5/5
Walt Z. of Ashford CT

“This is a WOW review for Sacha who did his excellent job, as he has always done on previous calls.”

Review for Wood Stove Installation
5/5
Jeffrey K. of Tolland CT
Review for Gas Stove Installation
4.5/5
Gordon W. of Coventry CT
Review for Chimney
4.5/5
Darcy F. of Willington CT
Review for Pellet Stove Maintenance
5/5
Peter S. of Chaplin CT
Review for Pellet Stove Maintenance
5/5
Sonia J. of Ellington CT
Review for Gas Stove Installation
5/5
Peter A. of Stafford CT
Review for Insulation
5/5
John K. of North Windham CT
Review for Wood Stove Maintenance
4/5
Guy B. of Enfield CT
Review for Wood Stove Maintenance
5/5
Jim H. of Enfield CT
Review for Pellet Stove Maintenance
5/5
Greg G. of Willington CT
Review for Pellet Stove Maintenance
5/5
Alan S. of Vernon CT
Review for Wood Stove Maintenance
5/5
Barbara A. of Somers CT
Review for Wood Stove Maintenance
5/5
Robert S. of Tolland CT
Review for Wood Stove Maintenance
5/5
Steven O. of Willington CT
Review for Wood Stove Maintenance
5/5
Ruth M. of Storrs CT
Review for Pellet Stove Maintenance
4.5/5
Sean S. of Somers CT
Review for Wood Stove Maintenance
5/5
Lisa D. of Ashford CT
Review for Insulation
5/5
Brian M. of Coventry CT
Review for Wood Stove Service
5/5
Susan I. of Ashford CT
Review for Insulation
5/5
Jason O. of Pomfret Center CT
Review for Pellet Stove Installation
5/5
Denise R. of Millbury MA
Review for Wood Stove Service
4.5/5
Sandra G. of Tolland CT
Review for Insulation
4.5/5
Craig F. of Tolland CT
Review for Wood Stove Maintenance
5/5
Agnes Z. of Stafford Springs CT
Review for Pellet Stove Installation
4.5/5
Richard P. of Storrs CT
Review for Wood Stove Maintenance
5/5
Chris S. of Stafford CT
Review for Insulation
5/5
Peter K. of Oxford MA
Review for Pellet Stove Maintenance
5/5
Jane B. of Vernon CT
Review for Pellet Stove Maintenance
5/5
Kathleen F. of Stafford CT
Review for Pellet Stove Installation
5/5
Stephen R. of Ellington CT
Review for Pellet Stove Maintenance
4.5/5
Peter T. of Andover CT
Review for Wood Stove Maintenance
5/5
Paul L. of Stafford Springs CT
Review for Chimney
5/5
Jesse D. of Eastford CT
Review for Pellet Stove Installation
5/5
Marie M. of Southbridge MA
Review for Wood Stove Maintenance
5/5
Eileen Z. of Manchester CT
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